Your service terms.
This page is a translation provided for convenience. In case of discrepancy, the French version prevails.
What you purchase
Support defined by the chosen solution and plan. Prices, duration, renewal, deliverables and exclusions must be shown before payment. An offer description forms part of the order summary.
Following up on your request
When you start a request for support and provide your contact details, Opale may send you email reminders to help you complete it and follow its processing, while respecting recorded objections. These reminders are part of these terms of use; they concern only your request and contain no promotional offers. The sequence stops when the relevant step is completed or the request is paid, and is paused if you reply. You can also write to contact@opaleagency.fr.
If your request, the sending of your video or the signing of your contract remains unfinished, we may send you up to two email reminders at each step. You can stop them at any time using the unsubscribe link included in every reminder or by replying STOP.
Request follow-up clause — version dated 23 October 2026. Objections already recorded continue to be honoured.
Service limitations
Opale does not guarantee collaborations, income, lead or customer volumes, or content removal. Estimates are documented scenarios. Case validation confirms progress, not a brand’s decision.
Pricing and duration
Opale Models: renewing annual subscription. Opale +PaidMembers and Fair by Opale: renewing monthly subscription. You may cancel renewal at any time for the next billing date. Mandatory consumer rights continue to apply.
Payments in this version
The order summary shows your plan and billing period before payment. Review the terms of your offer before confirming your choice.